![]() Managers are only there to support upper management, not to back up their team. Quality control audits are used to review improvements made by contractor or handyman. For 6 yrs I was a traditional BPO Consultant and in Dec we were absorbed into the CX Journey Analytics team ('just the facts, Ma'am.). The work is very depressing and stressful but they do have theme days to try to raise morale. ![]() Progress inspections are used to review improvements at multiple stages. Our Inspector can inspect after the removal of all appliances. I'm 52 and not getting the minutiae of Excel Analytics, data cleansing, and statistical/data science stuff. Unfortunately, Popcorn Day doesn't really help when you've just been cursed out and called horrible names for the 15th time and you're only 2 hours into your shift. Agent (Current Employee) - Chicago, IL - January 16, 2018. You only get 40 hours of PTO that is accrued over the year and it has to be used for any time off. There are pors for Dash BPO but for now the cons out weigh them. The employees are unprofessional and disrespectful. This company make u work like robot too much work but no add pay whatsoever. They do not care very much for their position and are not very motivated. And its even ur fault if u dont finish some work its all too much. U make errands outside office but company dont give u fare, they even less money on ur salary. You call clients but they also less on ur salary. If you don't have enough PTO and miss work for any reason (sick/personal business/anything) you are written up. Comdata take care of the customer's needs in a brilliant way, understanding and proposing solutions in BPO at top lever. The health insurance offered is very expensive and has poor coverage. It is cheaper to pay out of pocket than to pay their premiums. I would like to say that my coworkers are amazing. We do everything we can to keep each others spirits up and to be supportive and encouraging to one another.
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