After they left they would not return for the day and then would return sometimes a week or sometimes 2 later partially work on the job and then leave again. the 1st day they didn't have what they needed they hadn't leave. They came and didn't do what they needed to do right away Also we did not have the system serviced at any other times other than either buy them or when we had it cleaned and checked which you have the invoice for other than that it was never serviced. In addition to the above information,it should also be acknowledged that we did have a difficult relationship with the Schaffers during and after installation which resulted in us having to take them to small claims to get paid for the boiler installation.Īt this time ******************* does not accept any responsibility for this complaint and will not be reimbursing the Schaffers any money. Since installing the boiler system we have only performed two service calls so we have no knowledge if another company has done any additional work to the system. This boiler has been in operation for 4 years, If this was installed incorrectly it would have been an issue already. We received no proof or pictures of this issue before any work was done to verify the claimĪ boiler system should never run out of water unless there is a leak so there is an issue or repair needed for this system besides this claim. The system was inspected by a local inspector after the installation and if the complaint was valid, it would have failed inspection. ******************* cannot accept responsibility for that repair for a multitude of reasons. We understand the Schaffers paid another company to perform a repair on their boiler system. We inspected and tested the operation and found no issues with the boiler system. We had an additional service call on for concern of high carbon monoxide in the exhaust. We found at that time the low water pressure was due to a plumbing issue in the house and found no issues with the boiler system. We did have a service call on due to low water pressure. We have returned for service calls two additional times after that. We installed a boiler system at the Schaffers on with a final commissioning of the system on. Had we known up front and should have been disclosed up front that they weren't going to disclose the part they were using.that would be a flat rate.that we couldn't purchase the part on our own and have them install.we never would have gone with this company. I asked what the motor part was.and she told me that they would not tell us the motor part or manufacturer. She explained that they give a total inclusive price.that they would not break down the cost of the motor and labor that it was a regional price. ![]() ![]() I explained that we wanted to use the motor that we found to be a direct match. I called the company again and finally spoke with *********, who I was told was the office manager. ![]() no information on motor or motor part.just a flat $508.43. We were then told we would receive an email with the estimate to install a new motor. We left a message for parts department to contact us as we had more accurate information regarding the motor. He also said his parts department would try to find a comparable motor, We found the paperwork for original motor and found a direct replacement from the original. He told us we could try to find a motor and they would install. We told him the motor had been previously replaced. I agreed to a dispatch fee of $99.00 to have someone come out. I contacted Black Haak Heating today, 8-15-2022 as our whole house attic fan was making noise last night and we shut the unit down.
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